Política de reembolso

To initiate a return please contact our customer services at 786-603-7331 or email us at info@cholys.com.

• Returns should be made within 7 days from the date of purchase.
• Product must not have been used and should arrive to our warehouse on the original box or package received by customer, should not have any dents, scratches, broken or missing parts.
• Please include a copy of the original receipt of purchase.
• The buyer will pay for the original shipping cost and the shipping cost to return the item to our warehouse, any additional charges incurred will be the responsibility of the buyer.
• Item returned should be insured for the total value of the product by buyer in case of damage or lose.
• In case of or damage or lose, the buyer should initiate the claim with the insurance used and the refund will be made when claim is approved and founds are clear on our account.
• At arrival of the merchandise to our warehouse inspection to the product will be done to determine if all conditions are meet to final approve the refund.
• If refund approved, the total amount of the product will be sent to the same method of payment used the day of purchase by buyer ***minus the shipping cost***within 7 business days after receiving the returned product.
• Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
• This return policy applies only to products purchased on our store or on our website www.cholys.com and not from any other person or store.